How fees work
The questions nearly everyone asks before a first visit, answered plainly. No fee is quoted here; yours is given in writing.
Insurance we work with
Crest bills Medicare Part B for first sessions and medication reviews, and for video visits where your plan allows them. We also bill many commercial plans. Medicare Advantage and supplement plans differ, so we check yours before the first visit and tell you what we find.
Medicare Part B
Most PPO plans
If you pay yourself
Without insurance, your fee is set by the length of the visit and given to you in writing before you start. A small number of reduced-fee visits are held each month; ask when you call. HSA and FSA cards work. We ask for 24 hours' notice to change or cancel a visit.
Receipts for reimbursement
After a visit you can ask for an itemized receipt (a superbill) with the date, the kind of visit and a diagnosis code, to send to a plan that reimburses care outside its network. Your insurer sees the code, and your plan decides whether it pays anything, so ask it before you start.
An estimate in advance
If you pay without insurance, you have the right to a written Good Faith Estimate of what your care will cost, before you start. We send yours before the first visit. If a bill comes to $400 or more above the estimate, you can dispute it. The estimate is not a contract.
Checking your benefits
Our front desk checks your Medicare and any plan you have before the first visit, and calls you with what they find, including what you may owe. If something changes, we call before the visit, not after.
Questions
Questions about paying
How much does it cost, and how do fees work?
Without insurance, your fee is set by the length of the visit, and you have it in writing before you start. A small number of reduced-fee visits are held each month. How fees work has the rest.
Can I use an HSA or FSA card?
Yes. Both work for visits, and the itemized receipt shows what you paid.
What is your cancellation policy?
We ask for 24 hours' notice to change or cancel a visit, so the time can go to someone else. If you pay yourself, your estimate says what a late cancellation costs.
Start here
Want your written estimate?
Ask when you book, and we send it before the first visit.